Cosmetics
Elgeka-Ferfelis chooses HERMES SFA
“The time it takes for the agent to take an order has been shortened by 5-7 minutes on average, depending on the complexity of the order. Furthermore, in the context of the complex promotions we have, because all discounts are now automatically transmitted and visible in the order proposal in the SFA, the customer can see the final value of the order and can intervene with adjustments before placing the order.”