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Application Support Specialist


Job requirements:

  • Good knowledge of relational databases
  • Ability to run queries on Microsoft SQL Server databases
  • Good understanding of Windows operating system and networking protocols
  • Ability to understand customer requirements and map to application functionalities
  • Good analysis skills
  • Troubleshooting
  • Experience in a customer support environment
  • Proficiency in MS Excel, Word
  • English fluency (intermediate-advanced level)
  • Good written and verbal communication skills
  • Organized, hardworking, dedicated with a strong sense of accountability
  • Computer engineering/ software programming / economical informatics college graduate
  • Passionate about relational databases, software and BI Systems in general

Advantages, but not mandatory requirements:

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources·
  • Knowledge of SQL Server administration (basic level)
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Knowledge of various BI tools

Job responsibilities:

  • Customer support with a high degree of customer satisfaction and technical expertise for software applications and BI software systems developed by Transart
  • Acquiring, maintenance and expanding of the current knowledge of applications, support policies and support delivery methods
  • Escalation of the problems to other teams when necessary
  • Management and maintenance of multiple client interactions
  • Software quality assurance processes involvement
  • Documenting internal processes and analytical solutions in both Romanian and English language


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